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The problem with updates – why users hate them ?

The problem with updates – why users hate them ?

I am in the middle of updating to IOS 12 and this has made me reflect. Prior to the internet and online updates. Change was less frequent, and software developers had to consider each batch of updates and upgrades more seriously due to the cost of sending disks etc....

What is service design ?

What is Service Design ? Every business has an element of service, be it a product company like Apple, or services like a hospital or a government department or even a coffee shop/restaurant. think of it as applying Design thinking to services ? Successful companies...